TWITCH PRIME EXCLUSIVE MOUNT AND SKIN

... AND MUCH MORE
WITH YOUR TWITCH PRIME MEMBERSHIP

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Free in-game loot every month, plus exclusives and surprises
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Frequently Asked Questions

What is unique about the Paladins campaign?

Twitch Prime and Hi-Rez Studios are teaming up to bring Twitch Prime members great content for Paladins. Twitch Prime members get exclusive access to the first-ever battle cat mount, Primal Prowler! Plus, instantly unlock the Twitch Prime King Bomb King skin collection, 10 Gold Chests, and 5 Radiant Chests. In the coming months, Twitch Prime members will also get 2 Diamond Chests and a 14-Day VIP Membership!

Do I need a Twitch Prime membership to get Paladins content?

Yes.

How do I get my content for the Paladins campaign?

1 - Easy! If you don’t have a Twitch Prime membership you can claim the Paladins content by clicking on the “Start Your 30-Day Free Trial to Claim Now” button below. If you already have an active Twitch Prime membership (either paid or free trial) you can log in to your Twitch account and claim the Paladins content by clicking the "Log In/Sign Up" button at the top of the page.
2 - You will need to link your Hi-Rez account to your Twitch account in order to receive the in-game content. If you already have a linked Hi-Rez account, just click the Claim Your Loot Now button below. If you don't have a linked Hi-Rez account, click here, then claim after you've finished linking.
3 - If you are a console gamer, please link your Hi-Rez account to your game platform account (Playstation or Xbox) to receive your in-game content.
4 - That's it! You should now be able to access your loot in-game.

If you do not already have Paladins, download and install the game here. Your mount, skin, and chests should be waiting for you.

I received the error that my Twitch or Amazon account has already claimed this content. What do I do?

This happens when a different Twitch account was linked to your Amazon account (or vice versa) and claimed the Paladins content. Please check that the same Twitch account is linked to the Amazon account that was originally used to claim the content.

Did you link the wrong Hi-Rez account?

If you accidentally linked the wrong Hi-Rez account to your Twitch Prime account and you have not claimed the content yet, just click click here and unlink the Twitch account under the Links tab. You can then link your Hi-Rez account to the correct Twitch account.

What happens to my content if I no longer have a Prime membership or my free trial expires?

Once you claim your Paladins content, all content that is delivered to your game is yours to keep, subject to any Hi-Rez Studios rules or policies that apply to the content. However you will not receive future content without an active Prime membership.

Do I continue to receive content if my free trial expires?

No, you need to be a Twitch Prime member to continue to receive content.

Do I receive expired in-game items if I join Twitch Prime and claim Paladins content after the promotion launches?

You will only receive content that is currently available. Additionally, approximately once a month during the promotion period, new in-game loot will be delivered to active Twitch Prime members who claimed the Paladins content.

I see other games on the Twitch Prime Paladins website. Do I have to claim each campaign separately?

Yes. Each game campaign is separate so you will have to claim each of them individually.

Where can I get Paladins?

Paladins is a free to play game. You can download and install the game using the following links: - PC - Playstation 4 - Xbox One